OCATOUR is a local receptive operator based in Viña del Mar with 34 years of building itineraries across central Chile. We work with travel agencies, DMCs, boutique hotels, cruise lines and corporate clients that need a reliable receptive partner in Valparaíso, Viña del Mar, Casablanca, Isla Negra and Santiago — with clear rates, fast turnaround, and one named person at the other end of your email.

Who we work with

• Retail travel agencies in the US, UK, EU, Brazil, Australia and elsewhere needing a local operator for their clients on Chile’s central coast.
• Wholesalers and DMCs with recurring volume looking for net rates and priority availability in high season.
• Cruise lines and shore-excursion agencies sub-contracting private tours in Valparaíso and San Antonio ports.
• Boutique hotels in Valparaíso, Viña del Mar and Santiago that want to widen their activity offering with commissioned tours.
• Corporate and MICE clients: incentive trips, conferences, roadshows, diplomatic and press delegations.

What we offer

• Full private-tour catalogue in the Valparaíso region and Santiago (city tours, street art, Casablanca wineries, Isla Negra + Neruda, La Campana National Park, northern coast, airport transfers).
• Cruise shore excursions with terminal meet-and-greet (VTP in Valparaíso, STI in San Antonio), planned around the ship’s all-aboard time.
• Custom multi-day itineraries across the region with integrated vehicle, guide and local supplier logistics.
• Driver and English- or Spanish-speaking guide; other languages on request.
• Vehicle fleet, own and partner-operated: executive sedan (1-3 pax), van (4-8), minibus (9-18), coach (19-40).
• Transfers at Santiago SCL airport, cruise ports, hotels and intermodal stations.
• Operational support during confirmed tours.

Commercial terms

Commercial terms — commission or net rates, payment, invoicing and cancellation policy — are agreed with each agency according to the type of service and volume. We send them with your first quote.

Our operational process

1. Written quote. You send dates, passenger count, guide language and tour type; we reply with a proposal that includes the itinerary and rate.
2. Named coordinator: each partner gets one contact on WhatsApp and email. No call centers, no support tickets.
3. Availability held at confirmation, under the payment terms agreed with you.
4. Operational confirmation the day before the tour: guide name, vehicle plate, exact time and meeting point.
5. Post-tour report with any incidents, passenger feedback (where applicable) and consolidated monthly settlement.

Typical use cases

• Cruise line shore excursion: 100 passengers across 4 vans with 4 guides simultaneously, Valparaíso + Casablanca + return to the ship. We coordinate radio between vehicles and staged disembarkation.
• Boutique hotel + agency: the hotel upsells the Concha y Toro winery tour at breakfast.
• International DMC sending multi-generation families: 5 days combining Santiago, Casablanca, Valparaíso and Isla Negra with vehicle, guide and hotels managed. Single quote, single point of contact.
• MICE incentive: 60 participants with a Casablanca winery dinner, hotel-to-hotel transport from Santiago, one guide per vehicle and coordination with the venue’s AV provider.

Why partners choose us over marketplaces

• One point of contact per account: your coordinator knows your inventory, priorities and repeat clients.
• No booking platforms in between: you work directly with the operator, with no Viator or GetYourGuide in the middle.
• Real-time changes and personalisation: a passenger asks for a different route at 09:00 on the day of the tour; we handle it live.
• Sernatur registration 5353. Tour operator registered with Chile’s National Tourism Service.
• Post-tour operational data: NPS, timings, incidents — the kind of information marketplaces don’t share with their agents.

Sales materials we provide

• Tour fact sheets in PDF and HTML for your intranet, with description, itinerary, included/not included, HD photos and short video.
• Availability feed (on request for volume partners) for integration with your booking engine.
• Co-branded landing pages — dedicated page with its own URL on our domain, your logo and vouchers for your clients.
• Photo library with B2B usage rights: 400+ 4K images of destinations and tours.
• Remote training for your sales team: 1-hour session on destinations, sales tips and common client questions.

Frequently asked questions

Is there a minimum volume to become a partner?

No. We work from one-off bookings to annual agreements with preferred volumes. The terms adjust to the type of service and volume.

Do you have a standard framework agreement?

Yes. We can send a draft commercial agreement in English or Spanish with our standard terms. It can be e-signed and adapted to each partner’s specifics.

Do you operate outside central Chile?

Our direct operation covers the Valparaíso Region and Metropolitan Santiago. For Torres del Paine, Atacama, Easter Island and Chiloé we coordinate with trusted local partners under a single OCATOUR quote.

How do we get started?

Message us by email or WhatsApp with your agency name, country of operation and the kind of tours you typically sell. We reply with our terms for agencies.

B2B inquiry by email   Or by WhatsApp